Refund and Returns Policy
At Ibile Grocer, we strive to ensure your complete satisfaction with our products and services. If for any reason you are not entirely satisfied with your purchase, we have outlined our refund and returns policy to assist you.
1. Eligibility for Returns:
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Perishable items, such as fresh produce or food items, cannot be returned due to their nature. However, if you receive a perishable item that is damaged or spoiled, please contact us immediately, and we will address the issue. (We may request a photograph showing the problem if it is something that can be seen by inspecting the Items).
2. Return Process:
- If you wish to return a non-perishable item, please contact our customer service team within 14 days of receiving your order to initiate the return process.
- Our customer service team will provide you with instructions on how to return the item and provide you with a return authorization number (RMA) if required.
- Please securely package the item, including all original packaging, and clearly label the package with the RMA number provided.
- You are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
3. Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund to the original payment method used for the purchase within 10 working days.
- Please note that the refund amount will exclude any shipping fees or additional charges incurred during the initial purchase, unless the return is due to an error on our part or a defective item.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately with details and supporting photographs.
- We will work with you to resolve the issue promptly, which may include providing a replacement, issuing a refund, or arranging for a return if necessary.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Non-Returnable Items:
- Certain items are non-returnable for hygiene or safety reasons, including but not limited to opened food products, and fresh food produce.
7. Changes to the Policy:
- We reserve the right to modify or update this refund and returns policy at any time. Any changes will be effective upon posting the revised policy on our website.
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer service team using the information provided below:
[hello@ibilegrocer.com]
Thank you for choosing Ibile Grocer. We value your satisfaction and will do our best to assist you with any return or refund requests.
1. Eligibility for Returns:
- To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Perishable items, such as fresh produce or food items, cannot be returned due to their nature. However, if you receive a perishable item that is damaged or spoiled, please contact us immediately, and we will address the issue. (We may request a photograph showing the problem if it is something that can be seen by inspecting the Items).
2. Return Process:
- If you wish to return a non-perishable item, please contact our customer service team within 14 days of receiving your order to initiate the return process.
- Our customer service team will provide you with instructions on how to return the item and provide you with a return authorization number (RMA) if required.
- Please securely package the item, including all original packaging, and clearly label the package with the RMA number provided.
- You are responsible for the return shipping costs, unless the return is due to an error on our part or a defective item.
3. Refund Process:
- Once we receive the returned item and verify its condition, we will process the refund to the original payment method used for the purchase within 10 working days.
- Please note that the refund amount will exclude any shipping fees or additional charges incurred during the initial purchase, unless the return is due to an error on our part or a defective item.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately with details and supporting photographs.
- We will work with you to resolve the issue promptly, which may include providing a replacement, issuing a refund, or arranging for a return if necessary.
5. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
6. Non-Returnable Items:
- Certain items are non-returnable for hygiene or safety reasons, including but not limited to opened food products, and fresh food produce.
7. Changes to the Policy:
- We reserve the right to modify or update this refund and returns policy at any time. Any changes will be effective upon posting the revised policy on our website.
If you have any questions or need further assistance regarding our refund and returns policy, please contact our customer service team using the information provided below:
[hello@ibilegrocer.com]
Thank you for choosing Ibile Grocer. We value your satisfaction and will do our best to assist you with any return or refund requests.